"The cat tree has been a tremendous success and I've attached a photo of my two Siamese enjoying it the first day it arrived."


"I consider my purchase of these steps one of the best things I've EVER gotten for my cats!"

Ace Cat Our Guarantee

Ace Cat Furniture’s Happiness Policy

We want you and your pet to be happy with our products. Our site is 100% safe and secure and we are constantly working to improve your online shopping experience. We provide fast order fulfillment: most items ship the same day from our midwest-based warehouse, and Ace Cat Furniture provides free ground shipping with every order.

We are available by phone, live chat and email from 8am - 5pm CST Monday-Friday. If you have a question prior to purchase, please contact us. Our friendly, knowledgeable staff is ready to help you choose the best cat furniture for your companion.

Our Guarantee covers defective merchandise 100%. If you find that you have a defective item, or a damaged or missing part, please contact us right away so that we can resolve it for you. We will replace your damaged or missing part(s), send you a brand new item in its entirety, or issue you a refund. If you decide to return the product for reasons other than defect, we will happily accept the return with a 20% restocking fee. 

We urge you to choose your cat furniture carefully, basing your decision on your cat(s) age and behavior. Young, playful cats may find our larger, more featured cat trees to be loads of fun, while more mature cats may not be able to fullly enjoy the features. Ace Cat Furniture products are durable and quality tested, but they are not indestructible. We are not responsible for damage caused by overly aggressive pets.

Call 800-404-7068 Monday-Friday between 8:00am-5:00pm CST to speak to a Customer Service Representative.

Please see our Shipping & Returns page for specific details.